COEL Home is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the COEL Home Web site and governs data collection and usage. By using the COEL Home website, you consent to the data practices described in this statement.

Collection of your Personal Information

COEL Home collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. COEL Home also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by COEL Home. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by COEL Home for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the COEL Home Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through COEL Home public message boards, this information may be collected and used by others. Note: COEL Home does not read any of your private online communications.

COEL Home encourages you to review the privacy statements of Web sites you choose to link to from COEL Home so that you can understand how those Web sites collect, use and share your information. COEL Home is not responsible for the privacy statements or other content on Web sites outside of the COEL Home and COEL Home family of Web sites.

Use of your Personal Information

COEL Home collects and uses your personal information to operate the COEL Home Web site and deliver the services you have requested. COEL Home also uses your personally identifiable information to inform you of other products or services available from COEL Home and its affiliates. COEL Home may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

COEL Home does not sell, rent or lease its customer lists to third parties. COEL Home may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, COEL Home may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to COEL Home, and they are required to maintain the confidentiality of your information.

COEL Home does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

COEL Home keeps track of the Web sites and pages our customers visit within COEL Home, in order to determine what COEL Home services are the most popular. This data is used to deliver customized content and advertising within COEL Home to customers whose behavior indicates that they are interested in a particular subject area.

COEL Home Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on COEL Home or the site; (b) protect and defend the rights or property of COEL Home; and, (c) act under exigent circumstances to protect the personal safety of users of COEL Home, or the public.

Use of Cookies

The COEL Home Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize COEL Home pages, or register with COEL Home site or services, a cookie helps COEL Home to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same COEL Home Web site, the information you previously provided can be retrieved, so you can easily use the COEL Home features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the COEL Home services or Web sites you visit.

Security of your Personal Information

COEL Home secures your personal information from unauthorized access, use or disclosure. COEL Home secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

COEL Home will occasionally update this Statement of Privacy to reflect company and customer feedback. COEL Home encourages you to periodically review this Statement to be informed of how COEL Home is protecting your information.

Contact Information

COEL Home welcomes your comments regarding this Statement of Privacy. If you believe that COEL Home has not adhered to this Statement, please contact COEL Home at pspeth@cityofeastlansing.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.